Customer Service

Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store or at the Campus Store Dock - at no additional cost!

back to top

Shipping Policies

UMHB Campus Store is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.  Ground shipping combines the capabilities of FedEx and USPS to deliver shipments more efficiently.  Tracking is available though shipment emails, and will indicate the estimated delivery date.  Please note - unless you specify otherwise in Shipping Special Instructions, a signature is not required for delivery.

On average, your order will be received in 7 - 10 business days. During August or December, delivery time may take longer.

back to top

Product Returns and Exchanges

All Returns and Exchanges MUST be accompanied with a CASH REGISTER RECEIPT.  Any and all returns will be in the method of original payment.

New books must be in absolutely new condition, with no writing, markings or highlighting. Books in shrink-wrap must be in the original packaging. Check with the professor and make sure the book is correct before removing the shrink-wrap or writing in your book.

Textbook returns and exchanges will be accepted with a cash register receipt during the first 6 days of the fall and spring semesters, during the first 3 days of the Summer sessions.  E-books are non returnable or exchangeable.

General merchandise may be refunded within 48 hours of purchase or exchanged within one week of purchase date. Exchanges that are gift purchases must be made within 30 days of purchase date with a noted gift receipt.

Cash refunds over $100.00 will be refunded by check via the bursar's office.

All merchandise or textbooks must be in the same condition as when purchased for any refunds or exchanges.

back to top

Contact Support

Contact us anytime with questions or concerns via email at: You can also contact our customer service department at: 254-295-4628

Support Contact Form * required fields

Our support staff will respond within 24 hours.

Enter this verification code before submitting your question or comment

Enter the verification code as it is shown in the image above.

back to top